Have you ever been in the middle of printing a crucial document and the touchscreen went on strike? It’s similar to being stuck in traffic when you are already running late. Be it a last-minute assignment or a business presentation document, the printer touchscreen not working can throw a wrench in your plans. We understand how desperate the situation is! However, tossing your printer out of the window won’t help. What might help is a little bit of patience along with the right troubleshooting steps. Let’s bring you back to printing in no time.
Know Why Your Printer Touchscreen is Not Working
Before you roll up your sleeves and dive into the procedures, it’s important to comprehend what causes those touchscreens or touch panels to tick. Typically, printers feature capacitive touchscreens that work similarly to smartphones and tablets.
So, these screens detect your finger’s electrical conductivity. Then, they allow you to navigate settings and proceed with print jobs with a few taps. On the other hand, the HP printer touchscreen not working instance might arise when anything goes awry.
According to Printer Repair Dubai professionals, culprits can be software glitches, outdated firmware, or even physical damage. Now, let’s explore how you can address your printer touch panel not working incidents.
1. Restart Your Printing Device
Be it an HP, Xerox, Dell, Kyocera, or Brother printer touchscreen not working – restarting the device may prove to be an effective solution. Sometimes, bugs or glitches might force your touchscreen to behave in an absurd way. However, a quick restart can retrieve your touch panel’s responsiveness immediately.
- Press your printer’s power button to turn it off. In case your printer doesn’t respond to your command, simply pull its plug from the outlet.
- Now, don’t immediately plug the power cord or turn on the printer. Keep the device like this for a couple of minutes.
- After 2 minutes or so, reconnect the printer’s power plug and turn it on.
Once your printer successfully reboots see if the touch panel starts responding again.
2. Inspect for Physical Damage and Dirt
If the reboot wasn’t enough, it’s time to conduct a thorough inspection of the touch panel. For example, a scratch or crack can hinder its productivity. As a consequence, you might face the Brother printer touchscreen not working or it simply misinterprets inputs.
- Start by examining the screen or panel for any visible damage. In case the touch panel has any deep scratches or cracks, you should consider an expert intervention for repair or replacement.
- Also, dirt or smudges can interfere with the panel’s responsiveness. Hence, use a soft and lint-free cloth with very little water. However, you can replace water with a dedicated screen cleaner. Make sure you gently wipe the panel surface without exerting too much pressure.
Now, check if cleaning the panel improves its functionality. On a related note, regular cleaning and maintenance of the printer’s touchscreen can prolong the lifespan.
3. Try a Hard Reset
Is your HP printer touchscreen not working still? Then, you can try the following steps to perform a hard reset.
- Keep the printer turned on. Just unplug the power cord from both the printer end and the wall socket.
- Additionally, remove USB cables if there are any.
- Now, wait for 3 minutes or so. Then, press and hold your printer’s power button for 30 seconds or so. This will discharge your printer completely.
- Afterwards, connect the power cord straight to the outlet. Ensure that you don’t use any mediator like a surge protector or extension cord.
- Next, plug the power cord into your printer.
- Power on your printer and wait until it warms up.
Once the printer is idle, test the touch panel and see if it starts responding again.
4. Update the Printer Firmware
Sometimes, your printer touchscreen not working instances are directly related to the lack of compatible firmware. Whatever your printer make and model is, make sure that your printing device has the latest firmware version.Â
If you suffer from the HP printer touchscreen not working issue then here’s what you can follow:
- First of all, your printer should be turned on and connected to the computer.
- Next, go to the official website of HP Software and Driver Downloads.
- Input your printer’s model.
- Choose Firmware from the list of Drivers and click on Download right next to the update option.
- Then, follow the on-screen instructions.Â
- Now, go to your HP Printer Update screen and note the status of the device.
- If the Status shows Ready then select the box right next to the serial number. Finally, click the Update button.
Your HP printer’s firmware should be updated by now. However, this won’t work for printers from different manufacturers. So, refer to the user guidelines provided by the specific manufacturer and follow the process step by step.
5. Reset Printer Settings
The printer touch panel not working can still hold you back. In that case, Printer Repair Dubai pros recommend resetting device settings. Resetting printer settings to their factory configurations can resolve critical software issues that might be preventing the touchscreen from functioning properly.
Now, here’s a general process that you can follow.
- If possible, use the physical buttons of your printer and see if you can access your device settings.
- After that, look out for an option like ‘Restore Factory Settings’ or something similar.
- Go through the on-screen prompts to reset the printer to its factory settings.
Remember that resetting your printer will remove any custom configurations that you have made so far. Once your printer is reset, you can set up the device again, including Wi-Fi networks and other preferences.
6. Pay Attention to All Connections
As per Printer Repair Dubai technicians, damaged or loose cables can initiate a range of problems. And, your printer touchscreen not working can be one of them. If you can’t rejuvenate your printer touch panel’s responsiveness, ensure that all connections are in place.
- Begin with inspecting all cables. Ensure that all cables are securely fitted into their places, especially the power and network or USB ones.
- In addition, examine those cables for any symptoms of wear, break, or fraying. Damaged cables can contribute to communication or power failures between your printer and other connected devices. As a result, glitches with the touch panel are quite obvious.
Finally, replace any problematic cable as soon as possible to revive the touch pane;’s functionality.
7. Opt for Advanced Troubleshooting
Is your printer touch panel not working even after implementing the fixes above? Then, you might require advanced troubleshooting for your Brother printer touchscreen not working trouble. Check out what you can try at this point:
- Have you recently installed new updates or software on your computer? If yes, then your printer might find it conflicting to work with the connected computer. Hence, uninstall those updates or software on your computer if they are not that mandatory.
- On the other hand, you can use the manufacturer’s troubleshooting guide. Many printer manufacturers provide online support resources. So, visit their official website and search for such troubleshooting guides specific to your model.
8. Seek Expert Intervention
Does the touch panel still resin unresponsive? Then, it’s high time you reach out to the respective customer support. Indeed, they can offer model-specific troubleshooting steps and analyse whether your printer needs repair.
Ensure that you have your printer model number and serial number ready before you contact the support. Also, explain the problem in depth so that they can readily diagnose the problem and send help as soon as possible.
Also, you can contact Printer Repair Dubai experts if you want quick and reliable support for your out-of-warranty device.Â
Preventive Measures to Continue…
Once your printer touchscreen not working issue is mitigated, ensure that you practise maintenance routine for the best results. For instance, keep your touch panel and surrounding areas clean.
Additionally, make it a habit to update the printer’s firmware every few months. Also, use proper settings for touchscreen sensitivity. Keep adjusting them according to your usage needs or preferences. For professional fixes, contact Printer Repair Dubai.